Product Support Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Analyze business challenges and opportunities, developing service enhancement visions and crafting detailed business cases to justify investment.
• Collaborate with the Product team to scope and prioritize product enhancement opportunities that align with business goals and operational needs.
• Develop impact and adoption metrics to assess new product features and create reports to monitor metric changes.
• Serve as a liaison between Product and Operations, ensuring clear communication of project requirements and providing regular updates to leadership and stakeholders.
• Lead coordination of alpha/beta tests and user acceptance testing by leveraging available resources to ensure successful execution.
• Serve as a subject matter expert on the Denials Service Line, providing operational insights to help inform product development.
• Manage project timelines, resource allocation, and task prioritization to drive timely delivery of initiatives and ensure alignment with company-wide and department-specific objectives.

• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Proven project management expertise with the ability to plan, execute, and deliver initiatives on time and within scope.
• Experience working with diverse, cross-functional groups and able to build relationships, communicate clearly, and align diverse interests to achieve common goals.
• Demonstrated leadership capabilities to guide teams, influence outcomes, and foster collaboration.
• Mastery of the entire suite of Microsoft Office applications

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.