Operations Supervisor, Northeast Region

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team.

• Oversee UAA team to meet/exceed NA Operations performance metrics
• Develop UAA Talent through oversight of training and development planning/execution/monitoring
• Collaborate with CI UW counterparts to assure mutual priorities are achieved
• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies
• Address performance issues promptly through the performance improvement process
• Deliver regular, results driven feedback tied to performance goals/metrics
• Maintain an open and collaborative engagement with staff that encourages diversity of thought
• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows
• Assure timely completion of performance reviews, goal setting and compensation administration
• Create and execute plans to retain high potential employees
• Assure team adherence and compliance with established processes/workflows and roles
• Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals
• Review and communicate all process/workflow changes/enhancements and assure UAA adoption
• Review workflows and escalate any process improvement suggestions to Regional Ops Manager
• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs
• Assure UAA adoption of Corporate automation strategies
• Oversee process to assure all service delivery goals are met
• Act as point of contact for CI business partners regarding operational process, service and people management
• Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables
• Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed
• Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)
• Oversee reporting on premium bookings for assigned departments
• Ensure timely transfer of eligible business to underwriting center to maximize branch resources
• Partner with CSSC to resolve collection/billing issues
• Oversee timely resolution of WC Bureau Crits to eliminate fines

• Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment
• Demonstrated results orientation with ability to problem solve and provide solutions
• Strong business acumen and critical thinking skills which lead to confident decision making
• Ability to learn quickly, prioritize work, and perform within time constraints
• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities
• Ability to manage remote staff
• Ability to adapt to fast-paced environment
• Ability to lead/influence team to meet business priorities

• 401k matching
• Health insurance
• Flight privileges
• Clean Close
• WC Bureau Crits resolution

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.