Claims Examiner

Claims Examiner - Chubb External Careers

Claims Examiner - Chubb External Careers Skip to main content. About Us Our Culture Diversity, Equity & Inclusion Join Our Talent Community sitemap I am an employee I am an employee Profile Sign Out American English العربية Deutsch American English Español Français Français canadien Italiano 日本語 한국어 Nederlands Português do Brasil Thai 繁體中文 View More Jobs Claims Examiner Philippines Job Description Role Purpose: The primary purpose of this role is to produce a high quality Claims work through prompt and professional contact with customers and brokers. Manage and assess high frequency, simple/ low value claims through effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries supported. Key Responsibilities: 1. Process claims document and index to appropriate claims files in the system. 2. Responsible for FNOL (First Notice of Loss)/ new claim files creation and registration in the system including policy verification/ upload of policy documents and determination of appropriate coverage. 3. Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring correctness of systems and file records 4. Review claim files and manage proper triage allocation: To appropriate Claims Work Queue by claims type and coverage To appropriate Claims Team by complexity (simple/ complex) To appropriate Claims Department (Complaints, Recovery, Fraud) 5. Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed. 6. Prepares and sends written correspondences (e.g. Acknowledgment, Settlement etc.) to brokers, claimants and others as required. 7. Attend to claims enquiries and feedback, maintain positive relationship with all customers, brokers, providers etc. 8. Handles incoming and outbound queries from Customers and/ or Brokers. 9. Proactively apply claims policies and procedures including Chubb’s policy in relation to fraud, salvage, recovery, cost containment and complaints. 10. Attends administrative activities (team huddles, trainings) 11. Performs other related duties as may be assigned by the supervisor/s 12. Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain. Qualifications Experience: Good analytical skills and strong attention to detail. Demonstrated strong communication skills (written and verbal) and interpersonal skills to be capable of dealing with all levels of Chubb personnel as well as claimants and brokers. Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs. Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized. Sound knowledge of claims administration procedures and related systems. Possess strong customer service behaviour. Qualifications: Tertiary Qualified or minimum 2-3 years similar work experience Claims Insurance background (is preferred) Languages: English = 3/5 and Filipino = 3/5 Apply Now Job Info Job Identification 26521 Job Schedule Full time Regular or Temporary Regular Job Category Claims Support Business Unit Philippines Legal Employer Chubb Asia Pacific PTE LTD d/b/a Chubb Business Services Posting Date 2025-10-13 Terms Legal Notices Use command and scroll to zoom the map Use two fingers to move the map 12th Floor, Units BCD, North Tower, Mandaluyong City, National Capital Region, 1550, PH Copy to Clipboard Similar Jobs Claims Admin / Examiner Philippines Posted on 2025-09-26 Privacy Policy CA Privacy Policy Terms of Use Licensing Information Privacy Policy CA Privacy Policy Terms of Use Licensing Information American English العربية Deutsch American English Español Français Français canadien Italiano 日本語 한국어 Nederlands Português do Brasil Thai 繁體中文 About Us Our Culture Diversity, Equity & Inclusion Join Our Talent Community I am an employee We use cookies to help personalize content, tailor and measure your experience. By navigating the site, you agree to the use of cookies to collect information. Learn more Accept Decline Are You Still With Us? It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working. End Session Continue Working Work Summary This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary. 1000 Required Discard Add Summary Page Claims Examiner - Chubb External Careers loaded

• Process claims document and index to appropriate claims files in the system.
• Manage and assess high frequency, simple/ low value claims through effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries supported.
• Review claim files and manage proper triage allocation: To appropriate Claims Work Queue by claims type and coverage To appropriate Claims Team by complexity (simple/ complex) To appropriate Claims Department (Complaints, Recovery, Fraud)
• Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed.
• Prepares and sends written correspondences (e.g. Acknowledgment, Settlement etc.) to brokers, claimants and others as required.
• Attend to claims enquiries and feedback, maintain positive relationship with all customers, brokers, providers etc.
• Handles incoming and outbound queries from Customers and/ or Brokers.
• Proactively apply claims policies and procedures including Chubb’s policy in relation to fraud, salvage, recovery, cost containment and complaints.
• Attend administrative activities (team huddles, trainings)
• Performs other related duties as may be assigned by the supervisor/s
• Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.

• Good analytical skills and strong attention to detail.
• Demonstrated strong communication skills (written and verbal) and interpersonal skills to be capable of dealing with all levels of Chubb personnel as well as claimants and brokers.
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs.
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized.
• Sound knowledge of claims administration procedures and related systems.
• Possess strong customer service behaviour.

• 401k matching
• Health insurance
• Flight privileges