Claim Governance Analyst

The Claim Governance and Control team is looking to recruit a talented individual with working knowledge of commercial or personal line claim operations for the purpose of conducting claim handling or claim operational oversight audits.

• Gathering of data for compliance with claim audit requests or for regulatory reporting.
• Completion of monthly oversight quality reviews on services provided by third party contractors or by internal claim handling teams associated with the processing of commercial or personal line claims.
• Generate monthly reports that are reviewed with key stakeholders that effectively capture the prior month performance.
• Identification of trends and improvement opportunities with follow-up to identify opportunities for new audits to evaluate performance and support claim handling performance.
• Assist with the collection of data to support audit or regulatory reporting requirements.
• Establish and maintain effective communication with third party contractors, internal teams and state contacts to support ongoing efforts to improve performance and efficiency.
• Assist with the review of controls with other departments to identify potential impacts from upcoming projects.

• Proven claim adjudication or claim operations experience for multi-line commercial claims.
• Claim Audit or file review experience is desirable.
• Knowledge of key regulatory and legal requirements relevant to commercial or personal line claims is a plus.
• Experience in claims analysis, management information and stakeholder reporting desirable.
• Ability to make recommendations on action and improvement plans.
• Excellent attention to detail.
• Excellent verbal and written Communication skills, ability to influence and to manage stakeholder expectations.
• Excellent written communication skills with ability to create consistently factual, correct, high quality audit reports and supporting documentation.
• Ability to address queries, disputes, challenges through the oversight audit cycle while maintaining the philosophies of the Governance Oversight control and objective.
• Excellent organizational skills.

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.