WA CAP Support Specialist (MA4) - Olympia

This position provides high-level, technical, and non-technical customer support to internal and external users of the Washington Caregiver Application Portal (WA CAP) system.

• Provide expert-level technical and non-technical customer support
• Investigate, and triage potential system enhancements and defects
• Support LD forms both inside and outside of WA CAP
• Lead and participate in process improvement teams

• Equivalent combination of education and relevant experience
• Bachelor’s degree in business administration, public administration, Law, public health administration, or a related field
• Commitment to equity, inclusion, and respectful workplace principles

• Benefits
• Insurance Benefits
• Dependent care assistance
• Other insurance coverage

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving.