Rapid Rewards Strategy Consultant

Job Summary: All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Rapid Rewards Strategy Consultant focuses on growing membership and the engaged member base of Rapid Rewards, ensuring that members receive industry-leading benefits and value for their points along with the continued financial success of the program. This role will partner closely across Marketing and the enterprise to develop and execute tactics, initiatives, and campaigns. The Rapid Rewards Strategy Consultant has strong communication skills and looks forward to driving their own career with Heart.

• Define, monitor, update and provide executive updates and reports on the program’s key performance indicators
• Steward the financial, strategic, and competitive health of the program
• Lead customer insights learning agenda to better inform program strategy, campaign promotion prioritization, enhancements to existing benefits, and internal executive level alignment on recommendations
• Monitor the voice of the customer across channels to ensure we are listening and acting upon member feedback appropriately and thoroughly
• Analyze operational performance, business process, customer insights, and/or future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
• Manage the ideation, department and enterprise alignment, delivery of strategies and initiatives, leveraging test and learn methodologies to optimize program, status, benefits, policies and/or operational performance
• Monitor competitive and tangential industry loyalty trends, as well as competitor program or promotional changes, ensuring that a point of view and response is established
• Manage redemption platform and partnership, ensuring continued financial and strategic success
• May perform other job duties as directed by Employee's Leaders

• Skilled in mathematics, analytics, and problem solving
• Ability to drive process improvement and see the big picture
• Ability to communicate in a flexible and effective manner
• Ability to handle high volumes of work, prioritize effectively, and hit promised timelines
• Ability to deliver quality work within a low-cost environment
• Ability to establish and maintain effective working relationships with other departments in order to influence business decisions
• Ability to demonstrate high emotional intelligence in various situations dealing with both customers and fellow employees
• Ability to proactively monitor future marketing trends
• Knowledge of financial management, including P&L construction, ownership, and/or presentation

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.