Strategic Quality Process Improvement Program Manager (six sigma, DMAIC exp.)

This role has dual responsibilities. You will be responsible for running and assisting with quality improvement projects alongside managing the sustainability of select strategic quality programs.

• Build strong relationships with all key cross-functional teams from site management to AppleCare Engineering, Analytics & Reporting, Regional Quality, technology teams and more.
• Employ structured problem solving methods to steward groups of subject matter experts through complicated problems.
• Lead business process mapping and FMEA for new and pre-existing processes.
• Have a curious eye and look for innovative solutions to problems or new ways to achieve goals.
• Closely monitor operational metrics daily, weekly, monthly and quarterly.

• Minimum 5+ years of process improvement/continuous improvement experience
• Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones
• Experience leveraging AI/ML to enhance customer experiences or business processes
• Experience designing balanced program scorecards and target KPIs
• Experience leading Failure Modes and Effects Analyses

• Health insurance
• 401k matching
• Flexible PTO
• Professional development opportunities

Apple is an equal opportunity employer that is committed to inclusion and diversity.