Audio Screening and Triage

We are seeking a creative, organized, and proactive triage engineer to join our triage team as we field audio bugs from engineering, developers, and customers—truly, the whole world

• Screen and triage incoming audio bugs
• Resourceful usage of existing tools and emerging technology
• Identify and elevate trends within the queue of incoming bugs
• Work directly with engineering and cross-functional teams
• Combine a love of Apple software and Audio with a strong dedication to product quality and reliability

• B.S. or higher in Computer Science, Computer Engineering, Electrical Engineering, Music Technology, or equivalent experience
• Strong foundation with scripting languages like JavaScript and Python
• 3–5 years experience working with issue/ticket tracking, routing, and resolving
• Strong problem solving and debugging skills
• Generative AI experience
• Functional understanding of CS concepts and the software development lifecycle
• Expert-level familiarity with Apple's products and platforms

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses
• Discretionary bonuses or commission payments
• Relocation assistance

At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly