Patient Ambassador PRN

The Patient Ambassador is responsible for monitoring and impacting improvement in patient satisfaction for all hospital service lines. The Patient Ambassador rounds on patients, monitors comments received through the GetWell Network, and analyzes patient satisfaction survey scores. Identifies opportunities for improving care or preventing events that have a negative impact on patient care. Monitors Customer Satisfaction Outcomes on a monthly basis and report analyzed trends to executive team including action plans. Performs discharge phone calls to all discharged inpatients and reports analyzed trends to executive team on a weekly basis. Rounds on patients on inpatient units on a daily basis to discuss the quality of care they are receiving and provides feedback to care team staff and nurse manager. Rounds on patients on a regular basis to understand perception of services and provides feedback to care team staff and nurse manager. Works closely and communicates with clinical leaders from inpatient nursing, the Emergency Department and Surgical Services.

• Monitoring and impacting improvement in patient satisfaction for all hospital service lines.
• Rounding on patients.
• Monitoring comments received through the GetWell Network.
• Analyzing patient satisfaction survey scores.
• Identifying opportunities for improving care or preventing events that have a negative impact on patient care.
• Monitoring Customer Satisfaction Outcomes on a monthly basis and report analyzed trends to executive team including action plans.
• Performing discharge phone calls to all discharged inpatients and reports analyzed trends to executive team on a weekly basis.
• Rounding on patients on inpatient units on a daily basis to discuss the quality of care they are receiving and provides feedback to care team staff and nurse manager.
• Rounding on patients on a regular basis to understand perception of services and provides feedback to care team staff and nurse manager.
• Working closely and communicating with clinical leaders from inpatient nursing, the Emergency Department and Surgical Services.

• High School Diploma or equivalent

• Per Diem (As Needed)
• Day One Benefits (Immediate)
• Adventist HealthCare Retirement Plan
• Whole Person Well-being and Mental Health Resources
• Employee Discount Program

Our goal is simple: to offer our patients the absolute best care around them in the most compassionate, community-focused setting possible. And to us, that means extending the healing ministry of Christ, striving to promote wellness of body, mind and spirit. AdventHealth Daytona Beach includes a 293-bed main hospital in Daytona Beach, as well as outpatient facilities located at the Pavilion at Port Orange and the New Smyrna Health Park. More than 400 physicians hold privileges to practice at our facilities, and we employ more than 1,700 care team members. Our specialties include cardiology, cancer, emergency care, surgical services, obstetrics, Level II NICU, neurosurgery, stroke care, rehabilitation, weight-loss surgery, imaging, laboratory, home health, wound care, diabetes, hospice, physician practices, and women's services. We also offer the area's only inpatient rehabilitation facility with Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation for stroke care. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. All the benefits and perks you need for you and your family: Per Diem (As Needed) Employees who switch from PRN to Full or Part Time employment get access to Day One Benefits (Immediate) PRN (per diem) team members may contribute to the Adventist HealthCare Retirement Plan (but are ineligible for employer contributions to the plan) Whole Person Well-being and Mental Health Resources Employee Discount Program, including tickets, travel, Pet Insurance, and More! Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.