Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid) Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team.

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
• Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management, Risk Management or Project Management
• At least 5 years of experience working with cross-functional teams to deliver consumer experiences
• At least 5 years of experience managing senior stakeholders across business functions
• At least 2 years of People Management experience

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)

We value fresh perspectives, creative thinking, and a proactive approach to risk