Associate, Support Operations

The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.

• Provide support for a fast growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices
• Top notch customer focused support
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers

• Bachelor's Degree
• Intermediate-Advanced English fluency
• At least 1 year of experience in remote administration and end user support
• At least 1 year of experience with Windows 10 or earlier operating systems
• At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow)
• At least 6 months of experience with Google suite applications
• At least 1 year of experience with macOS (High Sierra)

• 401k matching
• Health insurance
• Flight privileges

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