Sr Mgr, IT Cust Serv & Supt

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

• Manages day-to-day operations of the technical support team
• Leads team of managers and/or supervisors
• Analyzes incident trends to improve processes and enhance user experience
• Administers equipment deployments and upgrades
• Ensures resolution of technical issues
• Develops training materials and documentation
• Collaborates with stakeholders and business units
• Evaluates workflow efficiencies and identifies opportunities for improvement

• 7 years work experience
• 3 years management experience
• Experience managing managers or supervisors
• Experience with standard project management practices
• Adept at execution and delivery skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision making skills
• Mastery of growth mindset skills

• 401(k) plan
• Employee stock purchase plan
• No-cost wellness programs
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

CVS Health is a leading health solutions company that reaches millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues.