Senior Manager, CBM Product CX

Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.

• Deep understanding of customer needs, behaviors and pain points and translation into robust product requirements.
• Partner closely with MVNO partner, product, UX, operations, technology, and architecture teams to bring the product vision to life, delivering features in a lean, iterative, and nimble way
• Analyze customer escalations and ticketing data to address customer/agent concerns
• Champion tool strategy/requirements and use cases to adequately support customer experience
• Roadmap customer journeys as they move throughout the product lifecycle and identify areas of opportunity for future enhancements
• Work closely with program management/delivery resources to track program performance, timelines and budget
• Be on-site in Philadelphia or Denver office 4-days per week

• Validated ability in Product Management in a software engineering environment; wireless experience is a plus. Previous MVNO product experience is beneficial.

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

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