Platforms Solutions Manager, App Store and Apple Arcade

We are seeking a hardworking and passionate individual to join the App Store Business Operations team

• Work with cross-functional global teams and senior management to lead the development of business process and technology roadmaps
• Analyze current state operations and propose workflows and tool solutions that drive improvements to the organization WW or for addressing country-specific needs
• Lead the deployment and implementation of Airtable and other workflow solutions for App Store and Apple Arcade business teams
• Partner with key decision makers across business teams to identify and define short-term and long-term solutions to operational challenges
• Document business requirements for process improvements/technology solutions and prioritize these in alignment with strategic business goals
• Work with internal engineering teams, and external vendors as needed, to support the build and implementation of tools that promote the growth of the business
• Develop and document process flows and related tool guidance for new business processes resulting from business initiatives
• Support leadership in implementing new ideas effectively within the Apple culture and managing changes to maximize the partner adoption of new tools or processes

• 8 years of experience in business operations, product management and/or digital transformation projects
• 4 years of experience developing content management, CRM or workflow management solutions for global processes/organizations
• 3+ years of relevant experience in management consulting or at a high-growth technology firm; Digital Media industry experience preferred
• Experience working on a global scale across all levels of the organization and managing the implementation of complex projects
• Ability to synthesize large amounts of information and data to create a clear story digestible to different types of audience
• Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues
• Excellent communication skills (written and verbal) and presentation skills
• Have an enthusiastic outlook to problem-solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges
• Knowledge of the iOS, macOS and App Store ecosystem a plus
• Undergraduate degree in Information Systems, Operations, Business or related field preferred; Advanced degree a plus or equivalent experience

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses
• Discretionary bonuses or commission payments
• Relocation assistance

Apple is committed to provide our employees a stable work environment with equal opportunity for learning and personal growth