Consumer Access Lead

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.
• Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists.
• Assists with departmental training and quality audits.
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.
• Anticipates and responds to the inquires and needs of clinical partners.
• Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
• Provides PBX (switchboard) coverage and support as needed.
• Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals.
• Monitors team performance.
• Carries out implementation of supervisor/manager directive.

• High School Diploma or GED
• 1 year of experience

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

AdventHealth is a faith-based health care organization that strives to heal and restore the body, mind and spirit. We are committed to providing individualized, holistic care to our patients.