Sr Revenue Account & Settlement Analyst

This Sr Revenue Account & Settlement Analyst serves as a seasoned expert within Southwest Airlines’ Accounts Receivable Team, supporting Interline, Sales, Credit, Settlement, and revenue processes for both Passenger and Cargo operations. This role analyzes complex financial, banking, ticketing, and Customer payment data to identify trends, resolve anomalies, and ensure financial accuracy and integrity. They lead cross-functional efforts to troubleshoot issues, manage system upgrades, and mitigate risk, while acting as a subject matter expert across Business and Technology Teams.

• Compile and analyze complex financial, banking, ticketing, cargo and customer payment data in functional area of expertise and review activity for accuracy, trends, and reporting needs
• Build relationships and connect with others by articulating a shared sense of purpose, listening to others perspectives, and contributing subject matter expertise across multiple Teams and Departments
• Apply in-depth knowledge in functional area of expertise which may include the financial, banking, ticketing, cargo and customer payment functional areas to collect necessary information/data to resolve questions, disputes, and errors for internal and external inquiries
• Support the month end close process through recording accounting entries, performing analysis, preparing detailed reports, audit packages or case files in support of audits and legal inquiries, and providing a comprehensive walk-through of materials with limited guidance
• Collaborate with Business and Technology Team Members as the subject matter expert to understand and provide an impact assessment in functional area of expertise from system upgrades, complex commercial projects or production defects; recommend test case scenarios to perform, and validate and document test case results and ensure internal controls are implemented to mitigate risk
• Act as a trusted resource, effectively communicating facts, insights, and recommendations across Teams, Departments, and projects; acts as an influencer, mentor and trainer
• Prepare and present analyses and reports; communicate how conclusions were drawn and the impact on upstream and downstream users
• Lead Teams to identify efficiency improvements and other continuous improvement opportunities within department
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Knowledge of upstream and downstream technology systems, and how they impact the systems and tools used by the Team
• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex trends, anomalies, and process or system defects; collaborating with Team Members and internal Customers to evaluate root causes and possible cross-functional impacts; and developing and communicating the optimal plan of action that considers cost, efficiency and Customer Service
• Skilled in use of Microsoft Office products, particularly Excel spreadsheets, Word documents, and PowerPoint presentations
• Skilled in effectively communicating complex financial, ticketing and systems information to those without a similar background and to all position levels
• Skilled in effectively communicating information and ideas in a concise and compelling story-line using all forms of communication, tailoring tone, style and content to the intended audience
• Ability to demonstrate executive presence in front of all levels of management and represent the department at cross-functional meetings

• Competitive market salary
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance
• Fly for free on any open seat on all Southwest flights

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.