Corrections and Refunds Customer Service Specialist (CSS2)

Benefits, Questions, Description

• Review and correct driver and vehicle records
• Assist customers both verbally and in writing
• Look into record issues to find appropriate solutions
• Maintain confidentiality
• Implement Federal regulations, RCW’s, WAC’s, and departmental policies and procedures

• Two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems
• Experience must include one (1) year of experience communication by phone and composing clear, professional, appropriate, technically correct, and plain talk language email responses to customers
• Experience using Microsoft Office Programs such as Microsoft Office, Word, Excel, and Outlook

• Medical (including vision), dental and basic life insurance
• Staff are eligible to enroll each year in a medical flexible spending account
• Basic life and long-term disability insurance
• Dependent care assistance
• Other insurance coverage for auto, boat, home, and renter insurance

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