Technical Product Manager, AI/ML Support Features

The Technical Product Manager, AI/ML Support Features will oversee projects that use natural language models and generative AI to enhance Apple support customer journeys

• Oversee projects that use natural language models and generative AI to enhance Apple support customer journeys
• Partner with software developers & data scientists to iterate on a suite of web services enhancements
• Establish governance processes for tuning and sustaining MLMs and LLMs to optimize business logic
• Establish governance processes to manage shared APIs across client apps
• Draft user stories and acceptance criteria
• Communicate technical concepts to both software developers and non-developers/business stakeholders
• Dive deep into our data, becoming a subject matter expert in our key performance indicators
• Influence and encourage the use of data across the team
• Develop a solid understanding of the team's existing technical implementations and operational processes
• Create informed requirements for customer-facing features, feature enhancements, and model improvements

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience
• 3+ years of experience in a technical role involving machine learning, data analysis, or software engineering
• Prior experience in a product management or product owner role, ideally involving AI/ML products
• Experience creating products or tools reliant on large language models (LLMs)
• Strong analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences

• 401k matching
• Health insurance
• Flight privileges
• AppleCare
• Apple One
• Apple Music
• Apple Arcade
• Apple Fitness+
• Apple News+
• Apple Podcasts
• Apple Books
• Apple TV+
• Apple TV+
• Apple Music
• Apple Arcade
• Apple Fitness+
• Apple News+
• Apple Podcasts
• Apple Books

Apple is a place where extraordinary people gather to do their best work