Repair Analyst

Job Summary: The Repair Analyst assists Supply Chain Management (SCM) system users by promptly responding to internal and external customer inquiries and requests. This role is responsible for the end-to-end repair process of aircraft parts used on Southwest aircraft from building a work scope, issuing a Repair Order, troubleshooting receiving issues, and getting orders closed and invoiced correctly.

• Assist SCM system users by responding to Internal/External Customer inquiries and requests
• Proficiently utilize technical documents, component maintenance manuals and aircraft manuals
• Evaluate quotes for quality, accuracy, and adherence to contractual terms to ensure optimal outcomes
• Mentor, develop, direct, and collaborate with Assc Repair Analyst as well as independently to strengthen the bench of the Team
• Monitor and track cost-saving initiatives, aircraft damage incidents, and engineering requests to ensure comprehensive oversight and effectivity
• Ensure compliance with Component Service Bulletins and Airworthiness Directives, including preparation internally and with the suppliers
• Review exchange proposals, potentially including Times and Cycles, to proactively address and mitigate inventory issues
• Ensure adherence to contractual obligations and manage supplier performance
• Effectively handle changes in pricing, shipment dates, and part specifications while maintaining clear communication and coordination
• Oversee relationships with maintenance providers on a day-to-day basis and manage the repair process for assigned and backup commodities
• Investigate and resolve discrepancies related to serial numbers, part numbers, technical requirements, invoicing, and shipping errors by thorough research and analysis
• Collaborate with other Departments and work groups to understand requirements and gain efficiencies
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effectiveness of quote approvals and alternate development of repairs
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Strong negotiation and communication skills
• Skilled in accessing, understanding and applying contract language from enterprise contracts repository
• Ability to read technical documents, follow instructions, and understand compliance procedures
• Skilled in leading cross-functional teams; builds consensus and successfully demonstrates ability to coach team members and help develop skills to meet organizational goals

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.