Software Readiness/Data Engineer, Enterprise Technology Services

Resolve technical and non-technical issues through tickets, effectively communicate to both technical and non-technical customers, and collaborate with cross-functional teams to fix issues like bugs and data quality.

• Resolve technical and non-technical issues through tickets
• Effectively communicate to both technical and non-technical customers
• Identify and guide teams to understand user issues and help teams come up with solutions
• Collaborate with cross-functional teams to fix issues like bugs and data quality
• Ensure customer success through timely issue resolution
• Lead through ambiguous tickets and issues on a big data system
• Provide guidance and direction when you may not have all the facts or data points
• Work weekends and holidays as required

• Customer-oriented mindset with a focus on delivering quality support
• Excellent communication skills to convey technical information to both technical and non-technical stakeholders
• Conducts research to understand how the organization functions and where it can improve
• Analyzing data to support business in decision-making, ensuring data accuracy and integrity
• Perform requirements gathering for overall improvement of platform
• Creates documentation for SOPs and process flows
• Collaborate with the testing team to ensure that testing efforts align with business requirements
• Participate in user acceptance testing (UAT) and facilitate user feedback
• Works with members of own team to offer different ideas
• Clarifies strategic and operational problems/successes/failures with management
• Imaging what you could do here!
• 5+ years of experience working in L2/L3 support on large enterprise applications
• Exposure to cloud technologies
• Programming work experience in writing complex SQL to extract data from a large database
• Python Scripting experience
• Working knowledge on Linux Operating System and Unix/Shell Scripting
• Experience with Tableau (or other similar reporting tools) for data visualization and reporting

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and services
• Reimbursement for certain educational expenses
• Discretionary bonuses or commission payments
• Relocation assistance

Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big!