Client Scheduling Supervisor

The Client Scheduling Supervisor plays a pivotal role in supporting the business objectives of the Client Scheduling Coordinator Team

• Lead and mentor staff to ensure adherence to Client Contact Guidelines
• Set clear and consistent direction through regular communication
• Provide timely and constructive feedback to coordinators
• Complete monthly quality and call coaching audits
• Run and update performance reports to track team metrics

• Demonstrated expertise in scheduling systems and processes
• Excellent verbal, written, and interpersonal communication skills
• Exceptional organizational skills
• Strong customer service skills
• A results-oriented mindset

• Comprehensive benefits package
• Discretionary annual incentive program
• 401k matching
• Health insurance
• Flight privileges

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