Manager, Chief Of Staff - Customer Identity and Core

The CIC team has an exciting opportunity for a well-rounded Manager-level associate who is interested in the Chief of Staff career path. This Manager, Chief of Staff will partner directly with senior leaders within CIC and EPX, as well as other CoS and project managers across the company, to lead the CIC team with best-in-class operating models and deep investments in talent to drive high-quality outcomes for the CIC team and partners.

• Managing key projects with finance and recruiting
• Developing guidelines and change management plans
• Developing material for leadership
• Supporting business-as-usual (BAU) processes
• Serving as a force multiplier, identifying and addressing gaps
• Streamlining decision-making, and fostering collaboration
• Leading special initiatives, liaising with key partners, or championing culture

• Self-motivated, reliable, and resourceful problem-solver
• Excellent G-Suite skills, in particular Sheets and Slides
• Strong influential communications, including across levels, teams and organizations
• Strategic thinking with strong conceptual and problem-solving skills
• Highly capable of balancing strategy and tactical delivery
• Effective in rapidly changing environments
• Ability to juggle simultaneous projects and tasks
• Associate experience-centric mindset with a keen attention to detail
• Commitment to broad-based teamwork and collaboration
• Comfortable building and maintaining relationships, and being diplomatic, yet influential with colleagues

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Cash bonus(es)

The Customer Identity and Core team (CIC) is part of Capital One’s Enterprise Product and Experience organization. The CIC team is responsible for managing the enterprise system of record for over 100 million customers, both consumers and businesses, enabling access to the company’s digital experiences and protecting critical customer account information at the highest level of security.