Principal Associate, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Principal Associate, Process Management - Customer Resiliency, Recoveries Team (Hybrid) at Capital One

• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• Want to “dabble in data”? Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

• High School Diploma, GED or equivalent certification
• At least 3 years of Project Management or Process Management experience

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)

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