Patient Resource Representative

When our patients visit the hospital, we know they need more than expert care. They need someone who can provide reassurance at every step of their visit. And that's the type of care we're honored to provide at AdventHealth Hendersonville. At AdventHealth Hendersonville, we make a difference. We help patients feel better. We bring grace to families. And we support our fellow team members. We do this by caring for the body, mind and spirit of each life we touch. Through the guiding principles of Christ, each team member brings their own experiences and unique skills to provide exceptional care right here in the hills of North Carolina. When you're ready to take the next step in your career to provide lifesaving care, learn more about the open positions at our hospital in Henderson County.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Schedule: Full Time Shift : Day Mon-Fri 8am-5pm Location: Remote (Must live in surrounding area) The community you'll be caring for: AdventHealth Hendersonville The role you'll contribute: The Patient Resource Representative is responsible for providing a warm, friendly, and professional greeting to callers. This position ensures excellent, personalized customer service to each caller, addresses caller inquiries, and directs them to the appropriate department or personnel. The value you'll bring to the team: Answers a high volume of inbound calls, averaging 80-130 calls per day. Responds to calls politely, professionally, and efficiently. Mains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns. Accesses a variety of resources for accurate, complete, and appropriate management of calls. Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment Qualifications The expertise and experience you'll need to succeed: High School Grad or Equivalent Required American Association Medical Assistants (AAMA) Required 1 Year of medical office experience Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

• Providing a warm, friendly, and professional greeting to callers.
• Ensuring excellent, personalized customer service to each caller.
• Addressing caller inquiries.
• Directing callers to the appropriate department or personnel.
• Answering a high volume of inbound calls, averaging 80-130 calls per day.
• Responding to calls politely, professionally, and efficiently.
• Maintaining a calm demeanor while handling stressful interactions.
• Troubleshooting problems and concerns.
• Accessing a variety of resources for accurate, complete, and appropriate management of calls.
• Assisting callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.

• High School Grad or Equivalent Required
• American Association Medical Assistants (AAMA) Required
• 1 Year of medical office experience Preferred

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

When our patients visit the hospital, we know they need more than expert care. They need someone who can provide reassurance at every step of their visit. And that's the type of care we're honored to provide at AdventHealth Hendersonville. At AdventHealth Hendersonville, we make a difference. We help patients feel better. We bring grace to families. And we support our fellow team members. We do this by caring for the body, mind and spirit of each life we touch. Through the guiding principles of Christ, each team member brings their own experiences and unique skills to provide exceptional care right here in the hills of North Carolina. When you're ready to take the next step in your career to provide lifesaving care, learn more about the open positions at our hospital in Henderson County.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.