Patient Services Representative - MCC

No detailed description available.

• Appointment Scheduling following the Scheduler Training Document process.
• Tasks for off-site scheduling include: Processing Authorized/denied CRC consults after HQ has updated.
• Calling and scheduling patient appointments with offsite providers.
• Requesting an appropriately licensed staff (RN, LPN, or Provider) complete and/or sign appropriate paperwork requested by the provider for an offsite appointment.
• Placing medical holds on patients when appropriate.
• Checking patients’ separatees and STGs to ensure patients are scheduled accordingly.
• Preparing offsite trip packets for offsite trips.
• Requesting consultation paperwork from offsite providers when necessary.
• Filling out the completion section of the consult, documenting receipt of offsite consultant paperwork and/or consult forms printed from OMNI-HS.
• Closing consult.
• Tracking all ER trip-out orders.
• Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.
• Scheduling onsite medical, dental, nursing, and Mental Health/Psychiatry appointments in OMNI-HS as the position requires.
• When scheduling Mental Health appointments will ensure patients are scheduled within 30 days of arrival.
• On-site and off-site scheduling duties include the following: Assuring the appointments entered in OMNI-HS correspond with provider/practitioner staff schedules.
• Canceling and rescheduling appointments as needed utilizing the Cancellation List provided Headquarters.
• Coordinating with other schedulers to submit a daily ‘confidential’ to generate a daily call-out sheet and submit it daily by the 0800 deadlines.
• Meeting and adhering to all scheduling deadlines.
• Answering kites submitted by patients regarding scheduling appointments.
• Answering phone calls and e-mails from staff concerning urgent issues.
• Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.
• Adhering to patient confidentiality throughout the scheduling process.
• Utilize OMNI consult Chronos for communications.
• On-site and off-site schedulers will update and maintain Scheduler Queue/Appointment database, and create CRC Reports, and D3 lists.
• When backing up the dental scheduler will update and maintain D3 lists as needed.
• Creating CRC approval/denial notifications and forwarding them to patients.
• Creating Consult Request Reports and CRC Reports.
• Maintaining scheduler queue and appointment database.
• Ensuring shell appointments are scheduled by appointment Target Date established in OMNI-HS. This should be done daily.
• Following up with providers on appointments that are not resolved on or by the actual appointment date. This should be done daily.
• Investigating medical appointment that are not resolved.
• Deleting only those appointments that are created for movement purposes only, i.e., diabetic line.
• Coordinating for escorts and interpreters.
• Adhering to custody and security operating procedures when scheduling around gate/movement times.
• Coordinating and communicating with custody to ensure a safe and secure environment.
• Checking patients’ separatees and STGs to ensure patients are scheduled accordingly.
• Other office duties as assigned.

• High School Diploma or equivalent.
• Ability to deal with problems and conflicts in a rational and professional manner.
• Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.
• Ability to interpret policies and procedures, written and verbal communication.
• Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.

• Health insurance
• Paid vacations
• Paid sick leave
• Retirement plan
• Flexible spending accounts
• Dependent care assistance
• Deferred compensation
• Generous retirement plan