FNOL Cabin Agent Bilingual

The bilingual agents of the FNOL booth are responsible for answering inbound calls in English received at the Mexico Contact Center covering a 7 x 24-hour service schedule for customers who need assistance due to an accident or assistance in compliance with local regulations and criteria established in accordance with AIG guidelines.

• Register in our systems new claims for car accidents, road assistance, etc.
• Perform the correct status validation and policy collection, through the MEXIPASS Web Site.
• Tracking crane suppliers, road assistance, adjusters
• Answer calls in Spanish from the emergency line, when there is no call request in English.
• Support in the area of customer service providing the necessary information for the follow-up of your claim.

• Basic knowledge of insurance products and reclamation processes.
• Flexibility for rotation of shifts.
• High empathy and listening capacity.
• Problem solving skills and quick thinking.

• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions.