Customer Solutions Representative

Provide internal and external support to customers. Provides customer policy/account support by processing a variety of transactions in a high volume service center.

• Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).
• Responsible for Policy Quoting and Issuance.
• May be responsible for handling compliance transactions.
• Works directly with internal and external customers to gather required information to handle service requests.
• May require underwriting authority to complete specific transactions.
• Demonstrates on-going understanding of Travelers products, along with various insurance transaction procedures.
• Addresses questions regarding aspects of a policy within their authority.
• Identifies, where applicable, potential underwriting risks and refers to correct department.
• Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account.
• Assists in special work assignments as identified.
• Acts as a customer support.
• Perform other duties as assigned.

• Prefer one or more years of work experience in a customer service industry, operations, or insurance industry.
• Associates Degree or higher preferred.
• Demonstrated resiliency in high-volume environments and stressful situations.
• Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc.).
• Ability to multitask on various activities.
• Solid math abilities.
• Ability to provide problem solving and recommend solutions.
• Identify customer needs and takes appropriate action.
• Build productive working relationships and is inclusive to all in the workplace.
• Drive towards achieving performance and expense management goals set by the department.

• Health Insurance
• 401k matching
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise.