Senior Claims Examiner, Financial Lines

Key Objective: This role involves directing, monitoring, assessing and handling Financial Lines claims (including but not limited to Directors’ & Officers’ Liability, Professional Indemnity, Employment Practices Liability, Bankers Blanket Bonds / Financial Institutions Professional Liability, Medical Malpractice, Cyber claims), and includes all ancillary tasks such as updating of claims management systems, internal reporting, participating in training relevant to the role, etc.

• Directing, monitoring, assessing and handling Financial Lines claims
• Updating of claims management systems, internal reporting, participating in training relevant to the role
• Managing and handling all type of Liability Claims including Casualty Claims
• Ensuring proper and timely reserving within established standards
• Collating claims information and data as required for internal and external reporting purposes
• Attending to claim enquiries and feedback, maintaining positive relationship with all internal and external customers
• Recommend and/or settle claims per policy
• Ensuring and providing fast, efficient and courteous claims service to all customers
• Working with internal colleagues to manage accounts, contributing effectively to discussions with business units in respect of product development and loss control
• Ensuring that appropriate management and underwriters are made aware of large losses and specific claims issues or trends
• Managing and supervising claims to finality within designated authority and in accordance with Chubb claims management guidelines and Best Practices
• Providing timely updates of claims data into systems and ensuring correctness of data entry into systems and file records
• Documenting and collating Financial Lines claims processes and controls
• Using external resources in accordance with Chubb guidelines and philosophies

• Diploma or Bachelor's degree or equivalent in Law or Legal Studies preferred
• 2 years or more of experience in Financial Lines and/or Liability claims handling
• Added experience in legal practice is an advantage

• Excellent written and verbal communication skills in English and Bahasa Melayu
• High degree of attention to detail and excellent analytical skills
• Effective negotiation and interpersonal skills and ability to collaborate with all internal and external stakeholders
• Proactive and flexible approach to work
• Approachable and friendly attitude
• Ability to work autonomously, employ initiative to find solutions, priorities and exercise discretion
• Excellent organizational and administration skills
• Willingness to continuously learn and improve technical skills
• Technical competence with Microsoft software packages, especially Outlook, Word, Excel and PowerPoint

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