Senior ServiceNow Architecture Group Manager - Senior Vice President

Citi is seeking a highly skilled Senior ServiceNow Architect to join its Technology team. This role involves leading the design, architecture, and implementation of ServiceNow solutions, particularly for Security Operations, ensuring scalability and efficiency. Responsibilities include serving as a subject matter expert, mentoring teams, adhering to best practices, and overseeing integrations. Qualifications require 10+ years in Engineering with deep ServiceNow expertise, including specific modules and leadership experience. The position is based in Irving, Texas, with a hybrid work arrangement and offers a salary range of $156,160 to $234,240 annually, along with benefits like health coverage and retirement plans.

• Lead the architecture and design of end-to-end ServiceNow solutions
• Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure designs
• Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations
• Serve as a subject matter expert and lead the technical direction for ServiceNow projects
• Provide leadership and mentorship to junior architects, developers, and administrators
• Engage with stakeholders to define business requirements and translate them into technical solutions
• Ensure ServiceNow implementations adhere to best practices for development, security, scalability, and performance
• Design and enforce coding standards, system configurations, and governance processes
• Lead the design and development of custom applications, modules, and integrations
• Implement integrations with third-party tools and systems using REST, SOAP, or other methods
• Provide high-level troubleshooting and issue resolution for complex incidents
• Recommend improvements, enhancements, and innovations for business process automation
• Act as the primary technical liaison between business stakeholders, project managers, and development teams
• Communicate complex technical concepts to non-technical stakeholders
• Collaborate with cross-functional teams to design and implement new capabilities
• Ensure compliance with internal standards, regulatory requirements, and best practices
• Oversee Operations & Technology spending to align with CTO strategies
• Manage overall execution of IT strategy and roadmap
• Lead operational readiness and conformance to global standards
• Train and coach team members, manage performance, and address development needs
• Assess risk, ensure compliance, and escalate control issues
• Negotiate with senior leaders and external parties as required

• 10+ years of relevant experience in an Engineering role
• At least 5 years focused on ServiceNow implementations, development, and architecture
• Proven track record of designing and delivering complex ServiceNow solutions
• In-depth experience with ServiceNow Security Operations and other modules like IRM, VR, HRSD, CSM
• Experience leading cross-functional teams and managing multiple stakeholders
• Experience working in Financial Services or a large complex/global environment
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field, or equivalent work experience
• Master’s degree preferred
• Expertise in ServiceNow platform architecture, custom development, and integration
• Strong proficiency in ServiceNow development tools such as Studio, Flow Designer, and scripting environment
• Knowledge of integration technologies like REST, SOAP, MID Server, and IntegrationHub
• Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling
• Preferred certifications: ServiceNow Certified Technical Architect, Certified System Administrator, Certified Application Developer, ITIL Foundation or Advanced ITIL
• Leadership, mentoring, and team-building skills
• Ability to effectively communicate complex ideas to non-technical stakeholders
• Exceptional problem-solving and troubleshooting skills
• Detail-oriented focus on delivering high-quality, scalable solutions
• Strong analytical skills and strategic thinking
• Project Management experience
• Comprehensive knowledge of design metrics, analytics tools, and benchmarking
• Ability to work in a matrix environment and with virtual teams
• Ability to work independently, multitask, and take ownership
• Ability to work under pressure and manage tight deadlines
• Proven track record of operational process change and improvement

• Medical coverage
• Dental and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages

Citi is a leading global bank with over 200 million customer accounts and operations in more than 160 countries. It focuses on providing financial products and services through its Enterprise Operations & Technology teams, emphasizing innovation, security, and efficiency. Citi values diversity and fosters an environment where employees can grow, contribute to the community, and make a significant impact.