Senior Cloud Site Reliability Engineer - SMTS

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Define, measure, and maintain SLOs and SLIs for cloud services and infrastructure.
• Lead efforts to improve system availability, fault tolerance, and disaster recovery.
• Ensure proactive incident detection, root cause analysis, and timely resolution.
• Participate in a 24x7 on-call rotation.
• Drive automation to reduce manual intervention in cloud infrastructure management.
• Implement IaC using tools like Terraform, AWS CloudFormation, and Ansible.
• Automate deployment, scaling, and monitoring processes.
• Design and implement monitoring, logging, and alerting solutions.
• Use observability tools (e.g., Prometheus, Grafana, CloudWatch) for performance insights.
• Identify and resolve performance bottlenecks.
• Build cloud infrastructure with security best practices and compliance in mind.
• Collaborate with security teams to implement controls and mitigate risks.
• Conduct regular audits for vulnerabilities and compliance gaps.
• Partner with development, DevOps, and operations teams to align infrastructure with business needs.
• Mentor junior engineers and promote a culture of operational excellence.
• Serve as a technical point of contact for infrastructure-related issues.
• Lead incident response for cloud infrastructure issues.
• Conduct post-incident reviews and implement preventive measures.
• Continuously improve incident management processes.

• 5–9 years of hands-on experience with cloud automation and configuration tools (e.g., Terraform, CloudFormation, Ansible) in a hybrid cloud setup.
• 4+ years in SRE, Infrastructure Engineering, or DevOps roles
• Deep expertise in AWS services (e.g., EC2, S3, Lambda) and Kubernetes.
• Proficiency in scripting/programming (e.g., Python, Go, Bash).
• Experience with observability tools (e.g., Prometheus, Grafana, Datadog, ELK).
• Familiarity with CI/CD pipelines and cloud-native development practices.
• Strong experience managing production environments in AWS, GCP, or Azure.
• Knowledge of cloud-native architectures, microservices, and containerization (Kubernetes, Docker).
• Proven ability to build scalable, fault-tolerant systems.
• Solid understanding of cloud networking, storage, compute, and security best practices.

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum.