Director Customer Experience - Solution Area (Microsoft AI Business Solutions)

Director Customer Experience - Solution Area (Microsoft AI Business Solutions)

• Engage with senior leaders across MCAPS, Engineering and Marketing
• Deliver strategic Customer Experience (CX) insights & analysis anchored on the customer product experience via listening system aggregation across the 4 voices (customer, partner, market, employee)
• In partnership with leaders across Microsoft, prioritize a set of “fewer and deeper” CX business priorities to drive critical business value & differentiation
• Drive operational & business excellence to prevent, mitigate & unblock CX issues

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics or related field AND 10+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management

• Health insurance
• 401k matching
• Flight privileges
• Generous time away
• Maternity and paternity leave
• Savings and investments
• Discounts on products and services
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.