Senior Product Designer

The Administration and Assistance team within the IDEAS organization is on a mission to redefine the customer support experience through thoughtful, human-centered design. We are passionate about delivering seamless, AI-driven self-help solutions that empower millions of users globally.

• Design Excellence: Understand the behaviors, motivations, and needs of our customers to develop and deliver relevant and impactful experiences.
• Cross-Functional Collaboration: You will interact with creative team members, product managers, engineers, and executive stakeholders to define, iterate, and implement new and existing product features, ensuring alignment with business, technical, and user requirements.
• Compelling Communication & Storytelling: Present design concepts and decisions to cross functional partners and stakeholders, articulating design rationale clearly and effectively.
• Mentorship: Foster a culture of creativity and innovation through mentorship and collaboration with other designers.

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
• OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)

• Health insurance
• 401k matching
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

The Administration and Assistance team is central to Microsoft's cloud strategy and our broader mission to empower every person and organization on the planet to achieve more.