DSHS ESA Public Benefits Specialist 4 - Lead Worker

The Economic Services Administration (ESA) is hiring a Public Benefits Specialist 4 Lead Worker in Seattle, WA at White Center Community Service Office (CSO). In this role, you’ll mentor colleagues, guide clients through complex benefits, and ensure Washington families get the support they need when they need it.

• Provide technical guidance, real-time coaching, and policy interpretation to Public Benefits Specialists
• Conduct audits of casework to identify error trends, recommend trainings to support staff development
• Investigate and resolve complaints, client escalations, and errors in benefit determination
• Assist with complex eligibility determinations, overpayments, and case reviews requiring higher-level analysis
• Act in a lead capacity, assigning work and supporting the supervisor with workload coordination and performance monitoring
• Support staff in navigating and using technology systems such as ACES, Barcode, Health Plan Finder, and ICMS accurately and efficiently
• Participate in training new employees and developing resources to improve consistency and quality across the team
• Serve as acting supervisor in their absence, including attending leadership meetings and making operational decisions
• Represent the division’s goals of equity, quality, and accessibility in daily decision-making and team guidance
• Contribute to community outreach and cultural competency initiatives as needed

• Strong working knowledge of public assistance programs, including eligibility and service delivery processes
• Excellent leadership and team development skills
• Ability to analyze, interpret, and apply complex regulations and legal guidelines
• Expertise in conflict resolution and experience in handling escalated cases
• Demonstrated proficiency in collaborative work with community partners, stakeholders, and other government entities
• Strong communication skills, with the ability to present complex information clearly and concisely to diverse audiences

• Medical, dental, and basic life insurance
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Paid holidays and one paid personal holiday per calendar year
• Sick leave
• Vacation (Annual Leave)
• Bereavement Leave
• Military Leave
• Leave Sharing
• Parental Leave
• Leave Without Pay

The Department of Social and Health Services (DSHS) is committed to providing high-quality, person-centered services to Washingtonians. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.