Customer Service & Self-Pay Director

The Director of Customer Service and Self-Pay Revenue Cycle Operations is responsible for overseeing the end-to-end self-pay lifecycle across all markets, from patient billing through collections, bad debt placement, and financial assistance determination.

• The Director of Customer Service and Self-Pay Revenue Cycle Operations is responsible for overseeing the end-to-end self-pay lifecycle across all markets, from patient billing through collections, bad debt placement, and financial assistance determination.

• Licensure / Certification / Registration: Preferred Credential(s): Accountant. Licensure required relevant to state in which work is performed
• Education: High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
• Additional Preferences: Master’s degree in Business, Healthcare Administration, or related field preferred
• Minimum 7–10 years of progressive experience in revenue cycle management, with at least 3 years leading self-pay or customer service operations

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.