Claims Admin

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims FNOL Handler will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed record of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently. This role is also responsible for providing exceptional support to customers through inbound calls.

• Receive and Register Claims
• Gather Information
• Document Claims
• Assess Coverage
• Provide Guidance
• Coordinate with Adjusters
• Maintain Records
• Customer Service
• Ensure the quality of work is achieved
• Collaborate with team members and other departments
• Stay informed about company policies, procedures, and industry regulations
• Participate in training and development opportunities

• Tertiary Qualified or minimum of 2 years of experience in claims handling, administrative support, with voice process or a related role, preferably within the insurance industry
• Familiarity with call center software and customer relationship management (CRM) systems
• Claims processing, insurance industry or customer service background for at least 6 months is required
• Able to work on a night shift schedule

• 401k matching
• Health insurance
• Flight privileges

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