Sr Pilot Support Program Manager

The focus of The Sr Pilot Support Program Manager role is the joint oversight and guidance of Flight Operations FAA Medical HIMS Program and the Flight Operations Pilot Specific Benefit Programs. This position will be called upon for interdepartmental liaison between Flight Operations, Inflight, Technical Operations, People, Supply Chain, and the SWA Executive Office. This position will be the Company representative to the FAA and industry for medical issues and programs, along with industry related activities.

• FAA Human Intervention Motivation Study (HIMS) and Pilot Medical Licensing Programs
• Functions as the Company representative and intermediary to the FAA Office of Aerospace Medicine for Pilot Medical licensing and the HIMS Program managed by the Medical Specialties Division, in both Washington, D.C. and Oklahoma City, OK.
• Along with Leadership, provides guidance to the Vice President Flight Operations, System Chief Pilot and Contract Administration Team on proper medical disqualification criteria, impact and personnel management for Pilots involved in any fitness for certification and potential causes for flight disqualification
• Directly works with physicians on program management, support, and treatment options
• Provides guidance, coordination and counsel to Base Chief Pilots, SWAPA counter-parts, the Company Drug & Alcohol Team and Pilots participating in the HIMS Program and all licensing issues during HIMS Program enrollment and any eventual licensing recertification to return to work
• Provides assistance to Base Chief Pilots and Pilots for all medical, DUI, and arrest issues that can affect a Pilot's FAA Medical License
• Directly works with Pilots to navigate the assessment and treatment process and return-to-work protocols
• Evaluates, with the Pilot's Association, all HIMS treatment facilities nationwide to ensure program standards are met
• Directly negotiates and administers contracts for program participation with treatment centers
• On occasion will be called upon to assist in direct program Pilot interventions and family assistance for care and rehabilitation on Pilot medical issues
• Serves as the Subject Matter Expert to other Southwest Departments and labor unions for individual Employee Drug and Alcohol Treatment Plans and matters for Pilots
• Provides inter-carrier support and networking for Drug and Alcohol, and HIMS related issues
• Serves as the Flight Operations Representative in the SWA Drug and Alcohol Program; this includes education, impact analysis on program modifications from the FAA, labor union work and contract issues that arise from this program
• Serves as the Flight Operations representative to the Company for all Pilot medical, fitness for duty, medical license, and recertification issues
• Responsible for the medical oversight of Pilots who are on Inactive Status through Extended Sick Leave or on Long-term Medical Leaves of Absence to the Base Chief Pilots
• Assists as required by the Contract Administration Team or Contract Negotiation Teams in establishing and evaluating benefits for the LOL and LTD Programs
• Responsible for evaluating medical service providers for Southwest Airlines for domestic and international operations, establishing and meeting operational medical needs, and assisting in negotiating contracts with medical providers
• Coordinates and assists the Base Chief Pilot or NOC Chief Pilot with medically related issues
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

• Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints
• Ability to demonstrate empathy and high emotional intelligence in various situations dealing with both customers and fellow employees
• Ability to work under pressure of tight deadlines with a sense of urgency
• Ability to stay organized and deliver high quality work, paying close attention to details
• Ability to use logic and reasoning to identify solutions, conclusions or approaches to problems
• Ability to initiate tasks, perform duties, and respond to inquiries without direction or supervision
• Ability to meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Ability to handle difficult and stressful situations with professional composure
• Ability to establish and maintain effective working relationships with other departments
• Ability to articulate information in a clear and concise manner to a variety of audiences
• Ability to exercise good judgement and ethical standards in a variety of situations
• Knowledge of Microsoft Office Suite

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.