Nurse Case Manager

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• Provide professional nursing care to patients and use therapeutic communication and clinical decision-making skills to improve lives and advance health outcomes for all.
• Assess the health status of patients and teach them to understand their condition and medication.
• Establish a compassionate environment and promote patient independence.
• Liaise with patients, insurers, and physicians regarding documentation required for maximum reimbursement coverage.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone, web-based platforms, or in person, on program services, disease state, or product-related questions.
• Liaise with physicians' offices, services providers, and other parties to provide comprehensive and coordinated service to patients and physicians.
• Receive, record, and report Adverse Events, as per program working instructions.
• Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program level.

• Minimum 2 years of relevant experience.
• Must be an RN, RPN, or NP with the College of Nurses of Ontario, Canada.
• Understanding and compliance with corporate, divisional, departmental, and program-specific standard operating procedures.
• Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person.
• Experience in the healthcare industry, including medical claims, insurance verification, pharmacy, and/or pharmaceutical manufacturers, is preferable.

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities

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