Manager Crew Scheduling

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Manager of Crew Scheduling at Southwest Airlines, you will lead a dynamic team responsible for ensuring the efficient and compliant assignment of flight crews across our network. This role is pivotal in maintaining operational integrity and supporting on-time performance by coordinating crew resources in alignment with FAA regulations, labor agreements, and company policies.

• Provide People Leadership and operational direction to Crew Schedulers and Scheduling Supervisors
• Manage, develop, and coach Supervisors and Schedulers to ensure Crew Scheduling objectives and goals are achieved
• Speak on behalf of Crew Scheduling regarding Crew issues or constraints during discussions with NOC Leadership
• Monitor and report out on the Crew Network by writing and distributing Departmental Leadership briefings and escalate specific events as needed
• Provide quality assurance to the operation by investigating delays, cancellations, and other operational Crew issues
• Responsible for overseeing any special projects within the Crew Scheduling department
• Act as liaison to staff management, base management, and/or Union leadership for research and resolution of contractual and procedural questions
• Available for an on-call rotation to provide after-hours Leadership support to Crew Scheduling
• Monitor staffing in all areas and verify that overtime is used properly
• Lead, support, and influence the achievement of the mission, objectives and key results of the department and organization
• Demonstrate continuous and measurable improvement in Crew Scheduling capabilities
• May perform other job duties as directed by Employee's Leaders

• Extensive knowledge to serve as a subject matter expert of the Crew Scheduling operation, applications, federal regulations, labor contracts, and Crew Scheduling policies and procedures
• Ability to work well with others as part of a Team
• Ability to read, analyze, and interpret Collective Bargaining Agreements and federal regulations
• Ability to effectively present information, both written and verbal, and communicate with all levels of the user community as well as Leadership
• Ability to demonstrate judgment sufficient to handle and resolve complex tasks including many situations that involve conflict resolution
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to work under tight time constraints and in high stress situations to accomplish assignments
• Ability to maintain focus on tasks while working in a busy and distracting environment
• Ability and knowledge to make critical decisions
• Ability to work without supervision in all functions of the Crew Scheduling department

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth...