Manager, Food & Beverage Operations

Support the development, coordination and execution of Universal Kids Resort Food and Beverage programs and systems. Work closely with VP and Directors in driving critical projects related to Event Coordination, Menu Engineering, Capital, Labor, etc. Coordinate with company partners on Food and Beverage initiatives. Serve as the liaison between Food and Beverage, Marketing and Vendor relations.

• Lead and assist special projects for Food and Beverage as assigned from inception through completion.
• Perform business gap analysis, design and development of project plans, cost estimating and tracking, production of documentation and deliverables, coordination and implementation of applications or solutions.
• Conduct periodic meetings with Assistant Managers to review local Health Department guidelines, service and product changes and other relevant companywide communication.
• Analyze daily Finance flash reports, venue statistics, revenue reports, Guest satisfaction (GSAT) and Guest Comment reports and incident reports, and video to stay in tune with the Guest experience and establish strategic plans based on observed trends.
• Work with the Revenue Operations Director to prioritize discretion and capital planning.
• Develop and adhere to labor and non-labor budgets and looks for ways to improve overall efficiency of Food & Beverage operations.
• Responsible for the hiring decisions and training of staff.
• Directly oversee the Food and Beverage Assistant Managers while leading, coaching and mentoring Supervisors by providing feedback on performance.
• Responsible for providing resort-wide duty manager coverage depending on scheduled shift.
• Duties will include responding to escalated incidents, down times and making proper notifications to senior leadership.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

• Certified Professional Foods Manager (CPFM) certification required.
• High School Diploma or GED required.
• Bachelor’s degree from a four-year college or university in a relevant field preferred.
• 3+ years supervisory experience within a Food & Beverage environment required; or equivalent combination of education and experience.

• 401k matching
• Health insurance
• Flight privileges

Universal Destinations & Experiences are unique vacation destinations that are part of the NBCUniversal family.