Manager, Business Technology Solutions

The Manager, Business Technology Solutions for Universal Creative (UC) is responsible for leading the strategic direction, planning, and execution of business technology initiatives and operations supporting UC. This hands-on position oversees hardware/software solutioning, device builds and deployments, hardware asset management, and special-purpose lab management.

• Contribute to the development and implementation of the UC Business Technology Strategy in support of UC strategic objectives.
• Provide strategic and operational oversight of functional teams including hardware/software solutioning, device builds and deployments, asset management, and lab operations.
• Ensure consistent service delivery, lifecycle management, and adherence to best practices and standards
• Ensure Availability, Reliability, Productivity, Growth, and Security of technology platforms and operations in support of UC
• Oversee the creation, revision, and governance of technical documentation, standards, and processes.
• Establish compliant standards for lifecycle management, hardware and software deployment, and inventory control.
• Provide guidance and mentorship as required to ensure all Team Members maintain accuracy and compliance of technology-related documentation.
• Lead and coordinate the planning and implementation of complex IT initiatives and deployments.
• Serve as a primary UC technology liaison for UC project teams and enterprise technology partners in UDX Digital & Technology (D&T) and O&T.
• Ensure effective communication and efficient delivery of technology solutions supporting UC development, production, and project operations.
• Develop and implement hardware asset management strategy and reporting.
• Ensure lifecycle tracking, financial accountability, and compliance within the Asset Management System.
• Partner with procurement and finance to maintain accurate inventory and budget forecasting.
• Lead support of technical audits and continuous improvement initiatives.
• Identify opportunities for innovation, process optimization, and cost efficiency.
• Establish and monitor key performance metrics and service level agreements (SLAs).
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

• Bachelor’s degree from a four-year college or university in MIS, Business or IT is required.
• 5+ years equivalent work experience.
• Experience preferred in project management, business analysis or equivalent combination of education and experience.

• 401k matching
• Health insurance
• Flight privileges
• Meal vouchers
• Opportunity for cross-training and working in exciting new venues

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