Process Analyst

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

• Assist in defining, analyzing, and evaluating business process &/or system requirements to solve business problems
• Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
• Drive and challenge stakeholders on their assumptions of how their processes can be improved
• Develop formal recommendations/solutions for review by business customers
• Contribute and develop Business Change Team Knowledge Management & Best Practices

• Must have several years of insurance experience with either Casualty or Financial Lines
• Knowledge of Visio required
• Experience in process identification, definition, and mapping is preferred
• Strong PC and documentation skills, e.g. Excel and Advanced Word
• Strong written and verbal communication skills
• BA/BS degree
• Preferred

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.