IT Customer Support - Entry

IT Customer Support - Entry

• Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership
• Support daily coverage and duties of the DOL Service Desk team
• Provide Help Desk support
• Coordinate with vendors on development, testing, and maintenance of COTS products
• Support security efforts through password resets, device scans, and SAIT approval procedures
• Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment

• Four (4) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience
• The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions

• Medical, dental, and basic life insurance
• Flexible spending account for healthcare expenses
• Basic life and long-term disability insurance
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Retirement and Deferred Compensation
• Social Security and Medicare
• Public Service Loan Forgiveness
• Paid holidays and one paid personal holiday per calendar year
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional Leave

State of Washington Job Opportunities | Work that Matters