Customer Service - Coordinator

Customer Service - Coordinator - Sherwin-Williams Careers

• Work closely with internal department and provide service support to customers and stockist
• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.
• To ensure the following are done (local sales)
• Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).
• No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner
• Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner
• Reduce repetition of FG request to production for the same product & liasing with Product Planner
• Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions
• Monitoring of all deliveries to customers on time by liasing with Logistics & Production
• Monitoring of any complaint login and follow ups
• Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..
• New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing
• Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered
• Reminders are duly sent out and legal actions taken against bad defaulters
• Collections are closely monitored to achieve monthly projected collections
• To achieve departmental and company level KPI at all times
• Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods
• Ensure all procedures comply with existing ISO standards and records updated
• Widen knowledge of products and its applications and keep updated on new products
• Preparation of quotation for FG products
• Work closely and coordinating with sales coordinators and Product Planner
• Monitoring of sample requisition from customers / stockist and its conversion into sales
• Monitoring of profit margins especially due to instability of solvent prices or increased in raw materials
• Coordinating with sales coordinator on local sales and sales to Vietnam,Sabah,Sarawak and Singapore markets
• Preparing and monitoring of Sales Performance Reports detailing the achievement of budgets
• Attending Sales and Management Meeting raising regarding to Sales and Customer Service
• Assist in the stock take at company level
• Any other responsibilities that the management may assign to you from time to time
• Any responsibilities assigned to him / her by his / her superior which is related to his / her work scope in Quality, Environmental, Health and Safety Management System.

• Education: SMA & above
• At least more than 2 years of related Customer Service or in Marketing
• Computer literate and interpersonal communication

Benefits information not provided in this listing.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.