Data Center Technician

No detailed description available.

• Develops understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.
• Develops fundamental understanding of functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
• Reviews Process Change Notifications (PCNs) and develops understanding of impact to work execution and awareness to changes within their area of work and/or the work of others.
• Participates in daily safety briefings.
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures, completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks.
• Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
• Develops understanding of effective execution order strategy for assigned tasks with assistance from experienced technicians or direct-line management.
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management.
• Maintains awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Develops understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to job focus areas and workloads in a timely manner per direct-line management assignment(s).
• Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT).
• Completes additional or supplemental training to obtain or maintain relevant industry or technical certifications.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to meet Microsoft Cloud Background Check requirements upon hire/transfer and every two years thereafter.
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect