Global Lead, Creator Service Delivery

YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Creators are the lifeblood of YouTube. The Creator Support Vendor Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators through our vendor network.

• Partner with product teams and lead the implementation of creator-specific support workflows.
• Develop vendor performance management standards along with key stakeholders across multiple parameters - quality, time, innovation, cost, user experience, value generated, productivity, etc.
• Act as a key point of contact for senior leadership across customer stakeholders and vendors, on matters pertaining to overall vendor strategy and performance.
• Establish and set strategic direction for the Creator Support team and report vendor performance.
• Manage a global team.

• Bachelor's degree, or equivalent practical experience.
• 13 years of experience in a sales management consulting, sales operations, sales leadership or related role.
• 10 years of experience leading a technology-focused vendor program.
• 8 years of experience in people management.
• Experience building business cases or plans that incorporate market research, competitive intelligence, and internal resource analysis to recommend a course of action.

• 401k matching
• Health insurance
• Equity
• Bonus opportunities are available
• Equity
• Bonus opportunities are available

YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations.