IT Customer Support Supervisor - Service Desk Supervisor

The Department of Revenue Information Services division is recruiting for an IT Customer Support Supervisor (IT Customer Support – Senior/Specialist) to join our Customer Services organization.

• Provide day-to-day supervision and leadership for end-user device management and Service Desk operations
• Manage the annual PC replacement activities
• Develop, implement, and maintain processes, procedures, and programs
• Deliver mature IT customer service and device management leadership to DOR and the Economic and Revenue Forecast Council (ERFC)

• Demonstrates expert-level knowledge and practical experience in IT environments, particularly in end-user technology solutions
• Demonstrates ability to mentor, develop, and lead IT staff through coaching and performance planning
• Applies advanced troubleshooting, installation, maintenance, and problem-resolution skills for end-user technology systems
• Leads or supervises IT professionals, providing direction, coaching, and performance management in a customer service environment

• Defined benefit retirement plans
• Health, dental, and vision coverage
• Deferred compensation plans
• Paid leave
• Staff training and other compensation benefits

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals.