Senior Circular Center Inventory & Asset Technician

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Circular Center Inventory & Asset Technician.

• Maintains a strong focus to optimize resources and improve quality.
• Articulates the impact of work performed within the Data Center to technicians.
• Seeks information about the underlying needs of customers.
• Positions organization to deliver solutions that exceed customer expectations.
• Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment.
• Engages with internal and external stakeholders to manage issues as they arise.
• Ensures teams maintain and perform steps required to keep the inventory balance accurate.
• Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
• Serves as subject matter expert and models compliance to less experienced team members.
• Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
• Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group.
• Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues.
• Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with.
• Performs transactional related work, such as execution of purchase orders (POs) and contracts.
• Gathers data related to POs and provides to direct management.
• Assists senior leadership with escalated procurement issues.
• Runs daily safety topic huddles.
• Manages and coordinates any escalated task risks and reported issues.
• Trains employees on safe and effective rack moving.
• Ensures team is in compliance with heavy-lifting equipment requirements.
• Leads by example of all safety standards.
• Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team.
• Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
• Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process.
• Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.
• Follows all Service Level Agreements (SLAs) related to RMA warranty process.

• High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Ability to verify citizenship due to citizenship-based legal restrictions.
• Ability to operate heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.