Patio Host

Play a key role in delivering exceptional guest experiences as a Patio Host, where you’ll maintain the cleanliness and organization of our theme park’s patio areas.

• Pick up sweeper kit, towels, spray bottle, and necessary tools.
• Prepare restaurants and restaurant areas for opening.
• Keep condiment stands clean and stocked with necessary items such as napkins, ketchup, mustard, etc.
• Wipe down chairs, tables, counter tops, trays, and other surface areas.
• Sweep the area.
• Ensure trays stocked in the appropriate venue tray location.
• Sweep and mop assigned patio area and restaurant work station.
• Collect, clean, sanitize, and redistribute food trays to the proper tray location.
• Assist with cleanliness of the restrooms as needed.
• Prepare restaurants and restaurant areas for closing.
• Put away condiments.
• Wipe down chairs, tables, counter tops, trays, and other surface areas.
• Sweep the area.
• Ensure trays stocked in the appropriate venue tray location.
• Operate tray washing machine while adhering to standard operating procedures
• Maintains the restaurant quality standards by thoroughly performing all cleaning duties listed above
• Promote and provide extraordinary guest service for both internal and external guests; answer questions and offer information in a courteous manner.
• Seek to provide assistance to guests, where appropriate.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather.

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Be part of a team that helps make memorable moments for our guests each and every day.