Sales Administrator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

• Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for Abbott’s Toxicology Government Services clients with attention to data accuracy and documentation needs.
• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
• Identify, document, escalate, and resolve problems as they arise.
• Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.
• Meet and maintain productivity, quality and attendance performance metrics.
• Other duties and special projects as may be assigned.

• High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience.
• Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
• Experience with corporate culture along with an excellent customer service mentality.
• Must possess adequate keyboarding skills necessary for quick, efficient data entry.
• Proficiency in Excel, Word and Outlook essential.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as an ability to self-motivate.
• Positive and helpful attitude.
• Strong initiative and attention to detail.

• 401(k) matching
• Health insurance
• Paid time off
• 401(k) retirement savings with a generous company match

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.