HW/SW Engineering Program Manager, Apple Care

About the role

In AppleCare we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving cross functional repair programs. The scope of this role will be spanning factory, hardware and software development. You will have to drive the overall schedule of repair projects from conceptualization to design to execution to deployment. You will be responsible for recognizing and communicating cross-functional issues and risks. You will have to work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software issues, repair systems related issues as well as present the potential issues and their impact to repair lines and other impacted teams.

In this role you will be partnering with AppleCare Readiness teams and Repair architects to understand and lead systems and software changes impacting iOS / MacOS, FDR, Core OS, and Hardware Development. Design project implementation plans for repair feature developments and execute on those plans with cross functional engineering teams. Lead design reviews and approve design milestones and success criteria for each milestone Coordinate program reviews and status updates on top engineering issues to all levels of management including senior executives. Lead validation of repair SW features and AppleCare repair systems for field releases and repair launches Ensure close inter-team coordination and end to end collaboration on deliverables Overall responsibility to ensure all engineering and technical aspects of AppleCare repairs programs are delivered on a timely manner

Degree in Computer Science, Electronics Engineering, Mechanical Engineering, or related field and 5+ years of experience in related occupation.
5+ years of Hardware and Software Project management experience
Experience in leading large cross functional teams
Experience in coordinating programs end to end from design to release
Understanding of operating systems; (iOS, MacOS, iPadOS)
Detailed knowledge and understanding of product development processes
Negotiation and risk management experience

Experience working with OEM and Factory test stations is highly desired

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Responsibilities

In AppleCare we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving cross functional repair programs. The scope of this role will be spanning factory, hardware and software development. You will have to drive the overall schedule of repair projects from conceptualization to design to execution to deployment. You will be responsible for recognizing and communicating cross-functional issues and risks. You will have to work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software issues, repair systems related issues as well as present the potential issues and their impact to repair lines and other impacted teams.
In this role you will be partnering with AppleCare Readiness teams and Repair architects to understand and lead systems and software changes impacting iOS / MacOS, FDR, Core OS, and Hardware Development.
Design project implementation plans for repair feature developments and execute on those plans with cross functional engineering teams.
Lead design reviews and approve design milestones and success criteria for each milestone
Coordinate program reviews and status updates on top engineering issues to all levels of management including senior executives.
Lead validation of repair SW features and AppleCare repair systems for field releases and repair launches
Ensure close inter-team coordination and end to end collaboration on deliverables
Overall responsibility to ensure all engineering and technical aspects of AppleCare repairs programs are delivered on a timely manner

Requirements

Degree in Computer Science, Electronics Engineering, Mechanical Engineering, or related field and 5+ years of experience in related occupation.
5+ years of Hardware and Software Project management experience
Experience in leading large cross functional teams
Experience in coordinating programs end to end from design to release
Understanding of operating systems; (iOS, MacOS, iPadOS)
Detailed knowledge and understanding of product development processes
Negotiation and risk management experience
Experience working with OEM and Factory test stations is highly desired

Benefits

Benefits information not provided in this listing.